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FAQS

Frequently Asked Questions (FAQs)

What products do you offer?

  • Elegant couches

  • Chairs

  • Bar stool

  • Restaurant Furniture

  • Stylish coffee tables

  • Modern TV stands

  • Meranti Doors

  • Liquid rubber

  • Design your own furniture

Do you offer custom furniture designs?

Yes we do!, we provide a curated selection of designs. For custom requests, please contact us directly to discuss your specific needs. Whatsapp +2778 68 760 35 or email Sohfurniturefactory@outlook.com

4. How can I place an order?

Select your items and proceed to check out, we have multiple payment options.

We will send you a personal confirmation email and give your Tracking updates on your parcel.

Do you offer free delivery?

Yes, we provide free delivery on select items. Please check the product details for eligibility.

if you are an international buyer we will charge shipping cost

What are your delivery times?

Delivery times vary depending on the product's availability and your location. We aim to deliver within 2-10 days for in-stock items.

Can I track my order?

Yes, once your order is dispatched, you will receive tracking information via email or SMS.

Do you ship internationally?

Yes, we offer international shipping for select items. Shipping availability depends on the destination and item type. Contact us directly for a quote and shipping arrangements.

How much does international shipping cost?

Shipping costs vary based on location, item size, and delivery method. Once you provide your delivery address, we will send a detailed shipping estimate.

How long does international delivery take?

International delivery times typically range from 7 to 21 business days, depending on the destination and customs clearance.

Will I be responsible for customs duties or taxes?

Yes, international customers are responsible for any customs duties, taxes, or import fees charged by their country’s regulations.

Can international orders be returned?

Yes, but return shipping costs must be covered by the customer. We recommend insuring return shipments and using trackable services.

What does your refurbishing service include?

We offer complete couch restoration, including:

  • Reupholstering

  • Frame repairs

  • Cushion replacement

 Do you use trusted suppliers?

Yes, at SOH Furniture Factory, we carefully select and work only with trusted, reputable suppliers. All materials from fabrics to wood and foam are sourced to meet our high standards for durability, comfort, and style. Our commitment to quality ensures that every piece of furniture is built to last.

How can I contact you?

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